In response to the recent flooding in the State of Illinois, ACE INA is taking the following actions to help alleviate the problems faced by our policyholders who have been impacted by this disaster.
- Moratorium on cancellations and nonrenewals.
We have implemented a moratorium on issuing cancellation and nonrenewal notices involving customers affected by this disaster during the period of June 10, 2008 through August 18, 2008. If we have issued a cancellation or nonrenewal notice on or after June 10, 2008 on any in-force policy issued to an affected policyholder or with respect to affected property that notice will be rescinded and the policy will be reinstated with no lapse in coverage. In addition, we will not issue any new cancellation or nonrenewal notices to affected policyholders or with respect to affected property until August 18, 2008, or a later time if deemed reasonable given an individual consumer's circumstance.
- Other insurance-related time-period extensions.
We will grant policyholders affected by this disaster an extension of any and all policy provisions or other requirements that impose a time limit for an insured or claimant to perform any act, including the submission of a claim or proof of loss, reporting of information, submission of bills, or payment of funds. Such extension shall be for a minimum of 60 days from the last date allowed or required under the terms of the contract or allowed or required by the insurer, or longer if deemed reasonable given an individual consumer's circumstance.
- Time-period extension for repairs.
In the event repairs on affected property cannot be completed within the time period required under any policy, or within the 90-day time period for repairs prior to termination due to condition of the property [215 ILCS 5/143.27], we will provide consumers affected by this disaster with an extension of not less than 60 days to make such repairs.
- Cancellation or nonrenewal respecting affected property.
We will refrain from canceling or nonrenewing insurance policies respecting affected property due to "increase in the risk originally accepted" [215 ILCS 5/143.21 and 143.21.1] or due to the geographic location of the risk [215 ILCS 5/155.22].
- Other exceptions to policy or contract requirements or rating or underwriting rules.
We will consider exceptions to policy or contract requirements, or to other rating or underwriting rules not otherwise listed herein, when such contractual requirements or rating or underwriting rules are not met as a result of this disaster. Exceptions to policy or contract requirements or rating or underwriting rules include instances where an insured is displaced from his or her home and is unable to obtain non-emergency medical services from a network provider.
Any complaints regarding any disaster-related dispute or issue may be filed with the Illinois Division of Insurance by calling the Division’s toll-free complaint hotline at 1-866-445-5364, or file a complaint online at: http://www.idfpr.com/doi/Complaints/Complaints.asp